Refund Policy
Show us one unsupported claim or factual error within 30 days and we refund you in full. This applies to every paid, human-signed ThriveFinity deliverable.
If it’s wrong, you don’t pay.
Show us one unsupported claim or factual error within 30 days and we refund you in full. Refunds are processed within 5 business days.
The 30-Day Guarantee
THRIVEFINITY (OPC) PRIVATE LIMITED stands behind every paid, human-signed Deliverable we produce. If, within 30 days of receiving your output, you identify a single claim that is unsupported by the evidence cited, or a single factual error, you are entitled to a full refund of the fee paid for that Deliverable. There is no materiality test and no cure step: you do not have to argue that the error changed the verdict, and we do not get a chance to fix it first. The refund is capped at the fee actually paid for that Deliverable; it is not a source of consequential or expectation damages.
Corrections still happen: whether or not you take the refund, we correct the record and log the correction publicly on our errata page. The refund and the correction are independent.
This guarantee applies to all paid service tiers:
- Build Verdict (£149₹6,999) — Offer Validation reports
- Release Assurance Pack (£699₹29,999) and Release Assurance Suite (£1,749₹69,999) — Release Assurance reports
- Go-to-Market Build (£3,499₹1,49,999) — Go-to-Market Build reports (Validation Brief auto tier carries no guarantee — see below)
- Decision Brief (£499₹19,999) — Decision Brief reports
Free-tier outputs (Offer Signal, First Signal, AI Visibility Signal) are provided at no charge and are therefore not subject to monetary refunds. Factual disputes on free outputs will be reviewed and corrected as a goodwill gesture.
How to Claim a Refund
Email om@thrivefinity.uk with the subject line “Refund Request — [your order reference]”.
In your email, identify the specific claim you dispute and provide the counter-evidence or source that contradicts it.
We confirm your refund within 2 business days. You do not need to prove the error was material.
Approved refunds are processed within 5 business days via the original payment method (Razorpay).
Processing Time
Refunds are returned to the original payment method within 5 business days of approval. Razorpay’s standard processing time applies (typically 5–10 business days to appear on your statement, depending on your bank or card issuer).
Partial Refunds
For partially completed paid engagements where work has been delivered in phases, partial refunds may be available for completed phases that contain unsupported claims, calculated on a pro-rata basis. Please contact us to discuss your specific situation.
Worked Example
The steps above are easier to trust when you can see them run in sequence. Here is one common refund trigger, walked through end-to-end against the policy stated on this page.
Worked example
Startup A (a hypothetical Release Assurance client, referred to here as “Founder X”) pays for a Release Assurance Pack report. The delivered report cites a regulatory rule as grounds for one of its adversarial rebuttals. Founder X checks the regulation directly and finds the report describes it incorrectly.
- Day 3 — Claim filed: Founder X emails om@thrivefinity.uk with subject “Refund Request — [order reference],” quoting the disputed rule and linking the primary regulatory source that contradicts it.
- Day 4 — Confirmed: Within 2 business days, ThriveFinity confirms the refund. No materiality argument is required and no cure attempt is made—one unsupported claim or factual error is enough. The full Pack fee is approved, capped at the fee actually paid for that Deliverable.
- Day 4 — Correction logged: Independently of the refund, the incorrect regulatory reading is corrected and the correction is published on the errata page.
- Day 4–9 — Processed: The refund is returned to Founder X’s original Razorpay payment method within 5 business days of confirmation, with Razorpay’s own standard settlement time applying on top before it appears on the statement.
Outcome: total time from claim to refund confirmation, two working days— well inside the timelines stated above. The disputed claim and its resolution would be reflected, anonymised, in the next monthly refund count published in Friday Notes, per the transparency commitment below.
Exclusions
Our paid services are sold to businesses only (see our Terms). The 30-day refund guarantee does not apply in the following circumstances:
- The intake brief submitted by the Client contained materially false, misleading, or incomplete information that affected the accuracy of the Deliverable.
- The output has already been published publicly by the Client in a manner intended to exploit the refund guarantee.
- The claim in dispute relates to a forward-looking projection, verdict, or professional opinion, rather than a factual assertion backed by cited evidence — professional judgements are not guaranteed to be accurate predictions of future events.
- For free-tier outputs (Offer Signal, First Signal and AI Visibility Signal): no monetary refund is available as no payment is taken.
- The refund request is made more than 30 days after the Deliverable was delivered.
Transparency Commitment
ThriveFinity publishes a monthly refund count in Friday Notes, our newsletter. This count includes the number of refund requests received, approved, and declined in the prior month, with anonymised summaries of the disputed claims. This transparency commitment is part of our accountability model.
If you have any questions about this policy, please contact om@thrivefinity.uk or visit our Contact page.
Upgrade Credits
Three paid tiers carry a one-way upgrade credit toward the next tier up:
- Validation Brief → Build Verdict: within 72 hours of paying for your Validation Brief, its full fee (£29₹1,999) credits toward a Build Verdict. Your upgrade code is emailed automatically at payment.
- Build Verdict → Decision Brief: within 15 days of your Build Verdict being delivered, its full fee (£149₹6,999) credits toward a Decision Brief.
- Decision Brief → Go-to-Market Build: within 15 days of your Decision Brief being delivered, its full fee (£499₹19,999) credits toward a Go-to-Market Build.
The Build Verdict and Decision Brief credits run for a single 15-day window from delivery (not from purchase); the Validation Brief credit runs for 72 hours from payment. Every credit is single use — one credit per order, non-transferable to another order or another person; and void if the source Deliverable is refunded under the guarantee above (you cannot both receive a refund on a Deliverable and later spend its upgrade credit). A credit that expires unused, or that the source order becomes ineligible for, has no cash value and is not separately refundable.
We Stand Behind Our Work
If something isn’t right, email us — we confirm within 2 business days.